Spam complaints made about emails sent through your account can affect deliverability for everyone, and may even result in account closure.

There are multiple ways you can contact support and get assistance.

Many deliverability cases revolving around emails not arriving are caused by a lack of email authentication. Low open rates and bounces can also be caused by not authenticating your sending domain.

Here are some common issues people have when setting up authentication.

Set up a custom domain name for yourself and clients for login and deliverability benefits.

Email authentication plays a crucial role in deliverability, reducing bounces, and avoiding spam filters. Learn about DKIM, SPF, and DMARC.

You can remove client-level access for an account user, or restrict the features they have access to.

See what kind of account notification emails we send, and who they're sent to.

Permission settings change what features clients are able to access in the application.

You can use your own domain to rebrand your account and emails, log into Campaign Monitor, and authenticate your emails.