HOMEThere are multiple ways to get help with any Campaign Monitor products, including the Help center you are reading this from. With hundreds of useful article resources at your fingertips, it’s organized by the topics most relevant to using your account. Simply click on one of the main topics on the homepage and then browse through article titles to find what best suits your needs.
In the event that you can’t find what you are looking for here in the Help center, or would just like some assistance, our support team can be reached directly from your account and are readily available for technical support or to provide feedback and suggestions.
Issues with our application are reported on our status page. You can subscribe to receive automatic updates.
If you require login assistance, please refer to this article.
Online support
Anytime you are logged into your account, or on a Help center page, you will have access to our digital assistant tool. You can easily access it by clicking the question mark found in the bottom right-hand corner of any page.
The digital assistant tool is linked to our Help center articles and is designed to quickly find what you are looking for. You’ll need to first ask a question, or provide some information about your request, and the tool will provide some corresponding article excerpts meant to assist you.
In the event that you cannot find what you seek, you’ll also be able to submit a case to our support team via the contact form within the digital assistant tool.
In agency accounts, any client or sub-account users who click the question mark for help from the app will be directed to reach out to the Primary Contact of the account instead of being able to use the form.
To ensure they will be able to reach someone for help, it’s important that the Primary Contact is set up to receive and respond to emails in your account; or be sure that all of your users know how to get in touch should they need assistance.
Hours of operations for support
Campaign Monitor’s support agents are located around the world and are available to help during the following hours:
| Region | Days Available | Times Available | Time Zone |
| Americas | Monday to Friday | 8 am to 5 pm | CST/CDT |
| Australia & Asia | Monday to Friday | 9 am to 5 pm | AEST/AEDT |
| Europe | Monday to Friday | 9 am to 5 pm | BST/GMT |
Limited support is available on weekends and public holidays.
Note Our support team can only receive cases that are generated from the digital assistant tool or through dedicated account phone numbers. To submit a case, please log in to your account and use the steps below.
How to contact support via the app
Reminder To ensure the security of your data, you must be logged into your account to contact our technical support team.
- Log into your account and click on the question mark found in the bottom right-hand corner.
- Some helpful options will appear. Click on Get support.
- Type your question or explain the issue you are having.
- Some help will be provided in response. If you don’t find what you are looking for, follow the prompts to contact support.
Tip If you are experiencing an urgent issue, please include the word “urgent” in the subject field of the digital assistant form.
How to contact support via phone
To access the phone number for your region:
- Log into your account and navigate to a client.
- Click the question mark in the bottom right-hand corner and select Get support.
- Type "phone" and press enter.
How to submit a feature request or give feedback to the Product team
If you have a feature request or feedback about the Campaign Monitor application, you can now submit your ideas directly to the Product team. To do so, you will need to be logged into your account in order to access the submission form.
Simply click on the question mark (?) found in the bottom right corner of your account and then select the Give feedback option from the menu. The form will pop up for you to fill it out directly, then click the Submit button when done.
Once received, the Product team will review the request and may contact you to discuss further details.
Other ways to get help
Below are some additional resources to get the most out of Campaign Monitor and keep up to date with the latest email marketing best practices and trends.
Getting started with Campaign Monitor
New to Campaign Monitor? Check out our Important steps for getting started guide. We’ll show you how to set up your account, create a list, build and send your first email, and more.
Training videos
We have a library of short tutorial videos to help you complete key tasks in Campaign Monitor. Once you’ve mastered the basics, our Email Level Up videos will help you further develop your marketing program in Campaign Monitor.
Help Documentation
That's what you're reading right now. To ensure you're reading the correct version for your account, you should always access the Help center from your Campaign Monitor account. Open the Help menu (the question mark on the bottom right of the app) and select Help center.
If you have clients with account access, the help articles they see are restricted based on account user permission settings. They will not see articles that mention Campaign Monitor, or detailed information about features they cannot access.
Guides and resources
Visit the resources section of our website for comprehensive guides and the latest email marketing trends, tips and tricks. We also have an extensive library of previously recorded webinars on topics such as email design and deliverability.
You can also check out our dedicated resources for developers.
Deliverability Experts
For advice on how to identify delivery issues and maintain high delivery rates, our Compliance and Deliverability team is ready to help. If you are having trouble with deliverability, please contact support and we can put you in touch with our deliverability experts.
Professional services
For an optimized email strategy, from one-on-one strategic guidance, to custom email design, to comprehensive training for you and your team, our Professional Services team is ready to help. Contact sales for pricing.
Trust Center
For information on our system status, security, privacy and compliance policies, please visit the Campaign Monitor Trust Center.