HOMEMultiple administrators can be added to an account, with access to all of your clients.
Additional administrators have exactly the same access permissions and capabilities that you have. This includes the ability to add and remove clients, manage subscriber lists, and send campaigns on the client's behalf.
You can also give people access to multiple clients without making them an account administrator.
Add administrators to your account
To add another administrator:
- Click your profile image at the top right, then select Account settings.
- Click Administrators in the left sidebar.
- Click the Add an administrator button, then enter their name and email address.
- Click Add administrator to send the invitation email.
You'll see "Invitation sent" under the new administrator's name.
If you see the message "The email address you have entered is already taken", it means you're attempting to add an administrator who already has client level account access. You'll need to first remove them from all clients they have access to, or, add them as an administrator using a different email address.
If the invitee hasn’t accepted the invitation and created their password within 3 days, an automatic reminder email will be sent.
Resend an invitation
To resend an invitation manually:
- Click your profile image at the top right, then select Account settings.
- Click Administrators in the left sidebar.
- Click Resend under their name.
Remove administrators from your account
To delete an administrator:
- Click your profile image at the top right, then select Account settings.
- Click Administrators in the left sidebar.
- Click to open the three-dot icon for the administrator you wish to delete, then choose Delete.
- In the window that appears, click Yes, delete.
- Enter your login details when prompted, then click Confirm.