When we can't successfully take payment from you for your client's activity, they will see a system message which informs them that "a few things need to be finalized" in their account before they can send. We also email you, so you can assist the client as soon as possible.

Below is an example of the message your client sees in their account:

This explanation is deliberately non-specific as there are a couple of reasons that payment may have failed. It could be because:

• you haven't supplied credit card details yet
• the credit card supplied has expired
• you've allocated credits to the client so they can pay, but they've run out

The email we send you includes the name of the client who has tried to send a campaign, and the reason why the payment failed. It also contains a direct link for you to log in to your account and ammend payment details.

After you've corrected the problem, you can either notify the client that they can send, or you can send the campaign on their behalf.