APP STATUS

Account invoices

We send a tax invoice to your account email address for every transaction made. If you have clients who pay for themselves, the invoices are emailed to them instead. Additionally, a copy of every invoice is archived in your account.

Find your invoices

To see a full history of your purchase transactions:

  1. Click your profile image at the top right, then select Billing.
    • If you have been paid mark-up earnings but also paid on your client’s behalf, click Archive of past transactions on the right-hand side.
  2. In the list of billing transactions you'll see View invoice links below each invoice amount. Click these to open the invoice in a new browser window.

To print an invoice, click View invoice then use your web browser's File and select the Print function.

Find a specific invoice

Use the filtering tool above your list of billing transactions to sort by client and time frame.

Selecting the date range to display invoices

If you only have one client in your account, just click All time to select either a preset or custom time frame, then click Filter to show the results.

The billing filter is visible to account administrators only. If you have clients who pay for themselves, they will not see the filter in the billing section of their account.

Check where invoices are being sent

Invoices for transactions that you pay for are emailed to your account email address. If more than one person has access to your account, invoices are sent to the nominated email address, known as the "primary contact".

To check who the primary contact is:

  1. Click your profile image at the top right, then select Account settings.
  2. Click Administrators in the left sidebar.
  3. The primary contact has a "Primary contact" label under their name.

You can only have one primary contact, but you do have the option to change who it is.

Find client invoices

If you have clients who are set up to pay for their own campaigns, invoices are emailed to the client's primary contact and a copy is saved under Billing in their account.

To access a copy of one of your client's invoices, follow the steps below.

  1. Click Clients in the top navigation, then select the relevant client.
  2. Open the Settings menu near the top right and click on Client details.
  3. Click See client's billing history, to the right of the client's current plan.
  4. Locate the invoice (there is no billing filter on this page), then click View invoice to open it in a new window.